Loading...
Loading...
Shipping Overview
At impossiblestickers.com, we are deeply committed to providing our customers with a straightforward, transparent, and hassle free online shopping experience from the moment you place your order until it arrives at your doorstep. We understand that timely and reliable delivery is crucial to customer satisfaction, and we have designed our shipping process to be as efficient and dependable as possible.
Our delivery process utilizes standard Registered Mail service with full tracking capabilities. All shipments originate from our specialized production facility where your custom made products are manufactured to your exact specifications. Packages are processed and dispatched through the official Bulgarian postal service, which maintains partnerships with postal services worldwide to ensure reliable international delivery.
Every order is assigned a unique tracking number that allows you to monitor your shipment's progress from our facility to your delivery address. You will receive this tracking number via email as soon as your order is dispatched, enabling you to stay informed about your package's location and estimated delivery date throughout the shipping process.
Custom Made Products and Production Time
It is essential to understand that all products sold through impossiblestickers.com are custom made items, manufactured specifically to order according to your individual specifications and design preferences. We do not maintain pre made inventory; instead, each product is created fresh upon receipt of your order to ensure the highest quality and accuracy in meeting your exact requirements.
Production Timeline
Once your order is placed and payment is successfully processed, our production team begins manufacturing your custom items. The typical production timeline is as follows:
Order review and specification verification: Within 24 hours of order placement
Manufacturing and quality control: 2 to 3 working days
Packaging and preparation for dispatch: Within 1 working day after production completion
Total order preparation time: Typically 2 to 3 working days from order confirmation to dispatch
During peak periods or for particularly complex customization requests, production time may be slightly extended. If we anticipate any delays beyond the standard timeframe, we will proactively notify you via email with an updated estimated dispatch date.
Order Cancellation Policy
Due to the custom made nature of all our products, a strict cancellation policy is in effect to protect both our production resources and your investment in quality custom items.
24 Hour Cancellation Window
You may cancel your order without penalty or restriction within 24 hours after your payment has been successfully processed
To cancel within this 24 hour window, you must contact us immediately via email at the contact address provided on impossiblestickers.com
Your cancellation request must clearly state your order number, the email address associated with the order, and your explicit request for cancellation
Cancellation confirmation will be sent to you via email within a few hours of receiving your cancellation request
Refunds for orders cancelled within the 24 hour window will be processed within 1 to 2 working days and will be credited to your original payment method
No Cancellation After 24 Hours
After the 24 hour cancellation window has expired, orders cannot be cancelled under any circumstances
This strict policy exists because production of your custom made products begins immediately after the 24 hour window closes
Once production has commenced, significant resources, materials, and labor have been allocated specifically to creating your unique items
Custom made products cannot be resold or repurposed for other customers, making post production cancellation unfeasible
We strongly encourage you to carefully review all order details, including product specifications, quantities, shipping addresses, and customization options before submitting your payment
Exceptions to Cancellation Policy
The only exceptions to this cancellation policy are:
If we are unable to fulfill your order due to material unavailability or production constraints
If there was an error on our part in processing your order
If your order cannot be delivered within the maximum 30 day fulfillment period
In these exceptional circumstances, a full refund will be automatically issued.
Shipping Prices and Rates
We offer competitive, transparent, and straightforward delivery pricing designed to provide exceptional value while ensuring reliable, trackable delivery service to customers worldwide.
Standard Worldwide Shipping Rate
5.90€ for shipping to any destination worldwide (with exceptions noted below*)
This flat rate includes standard Registered Mail service with full tracking capability
Tracking numbers are provided for all shipments
No hidden fees or surprise charges at checkout
Shipping cost is calculated and displayed clearly before you complete your purchase
Delivery Timeframes and Transit Times
Delivery times are calculated from the date of dispatch, not from the date of order placement. Please remember to account for the production time (typically 2 to 3 working days) in addition to the shipping transit time when estimating when your order will arrive.
Order Preparation Period
Production and preparation: 1 to 2 working days from order confirmation
Quality inspection and packaging: Included in preparation period
Dispatch notification: Sent via email when your order leaves our facility
Shipping Transit Times
Once your order has been dispatched from our facility, the estimated delivery timeframes are as follows:
European Countries
Estimated delivery: 2 to 5 working days from dispatch date
Includes all European Union member states, United Kingdom, Norway, Switzerland, and other European nations
Transit times may vary slightly depending on the efficiency of the local postal service in the destination country
Urban areas typically receive deliveries faster than rural or remote locations
Rest of the World (International Destinations)
Estimated delivery: 5 to 12 working days from dispatch date
Includes North America, South America, Asia, Africa, Australia, and Oceania
Transit times depend significantly on distance, customs processing efficiency, and local postal service capabilities
Some remote or island destinations may experience longer delivery times
Important Delivery Considerations
All delivery timeframes are estimates based on typical postal service performance and are not guaranteed
Delivery times exclude Saturdays, Sundays, bank holidays, and public holidays in both Bulgaria and the destination country
Actual delivery times may be affected by factors beyond our control, including customs processing delays, severe weather conditions, postal service disruptions, natural disasters, or other unforeseen circumstances
We cannot accept liability for delays caused by circumstances outside our reasonable control
Customs, Duties, and International Taxes
We strive to make international ordering as simple and transparent as possible by providing clarity on all potential costs and, where feasible, handling customs obligations on your behalf.
Value Added Tax (VAT) Inclusion
The total amount displayed and charged at checkout is the final price you pay
All prices include applicable Value Added Tax (VAT) where required
No additional VAT charges will be applied after purchase
General International Shipments
For most international destinations outside the European Union:
Import duties, customs fees, and local taxes may be assessed by your country's customs authorities
These charges are the responsibility of the recipient and are not included in our product prices or shipping fees
Customs fees vary significantly by country and are calculated based on your country's import regulations, the declared value of the goods, and product classification
You may be required to pay these fees to the delivery courier or postal service before your package is released for final delivery
We recommend checking with your local customs office to understand potential import duties for your country
*United States Delivered Duty Paid (DDP) Service
For customers in the United States, we offer a premium hassle free delivery experience:
Complete DDP Solution
We provide a comprehensive Delivered Duty Paid (DDP) service for all shipments to addresses within the United States
All applicable duties, import taxes, and customs processing fees are calculated in advance and included in your checkout total
The import tax calculation is based on 15% of the total product cost
An additional 7€ customs document processing and clearance fee is applied
These charges are collected directly by us at the time of purchase and paid on your behalf to the relevant authorities
Benefits of DDP for U.S. Customers
You will not owe any additional fees, duties, or taxes upon delivery
No surprise charges from the delivery courier
Your package is delivered directly to your door without any payment required from you
Significantly reduces the risk of shipments being delayed at customs
Eliminates the possibility of packages being held for non payment of duties
Prevents packages from being returned to sender due to unpaid customs fees
Provides complete price transparency with no hidden costs
Terms and Conditions for Delivery
General Delivery Conditions
All deliveries are contingent upon successful receipt and processing of your payment
Orders will only be dispatched once payment has been confirmed and cleared
Delivery timeframes exclude Saturdays, Sundays, bank holidays, and public holidays in both the country of origin and the destination country
We make every reasonable effort to meet estimated delivery timeframes, but these are estimates only and not contractual guarantees
While we strive for punctual delivery, we cannot accept liability for out of pocket expenses, consequential losses, or damages resulting from delayed or failed deliveries due to circumstances beyond our control
Delivery Guarantees and Consumer Protection
We make every commercially reasonable effort to deliver all goods within the estimated dispatch and delivery timescales provided
Occasional delays may be inevitable due to unforeseen circumstances, including but not limited to severe weather, natural disasters, postal service disruptions, customs delays, or other force majeure events
In accordance with applicable Consumer Contracts Regulations and consumer protection laws, all orders will be fulfilled and delivered within a maximum of 30 calendar days from the date of order placement, or a full refund will be automatically issued to your original payment method
This 30 day maximum fulfillment guarantee applies regardless of any delays in production or shipping
Your full statutory consumer rights remain intact and are not diminished by this policy
If you do not receive your order within 30 days, please contact us immediately to initiate the refund process
Tracking and Delivery Confirmation
All orders are shipped with tracking capabilities through Registered Mail service
You will receive a tracking number via email as soon as your order is dispatched
You can track your package's progress using the tracking number on the postal service website
We recommend monitoring your tracking information regularly
Delivery is considered complete when the package is successfully delivered to the address provided at checkout
Signature may be required upon delivery depending on local postal service policies
Delivery Address Accuracy
You are solely responsible for providing a complete, accurate, and valid delivery address
Please ensure that the shipping address includes all necessary details, including apartment or unit numbers, building names, and any special delivery instructions
We cannot be held responsible for delivery failures, delays, or lost packages resulting from incorrect, incomplete, or invalid addresses provided by the customer
Address changes cannot be accommodated once an order has been dispatched
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for paying additional shipping costs to reship the order
Return and Refund Policy
We want you to be completely satisfied with your purchase from impossiblestickers.com. If for any reason you are not happy with your order, we offer a fair and customer friendly return policy.
14 Day Return Period
You may return any purchased product within 14 working days from the date you receive the product at your delivery address
The 14 day period is calculated from the delivery confirmation date, not from the order placement date
To be eligible for a return, items must be in their original, unused condition with all original packaging, tags, and labels intact
Custom made products that were manufactured according to your specific design specifications may only be returned if they are defective or if we made an error in production
Return Process
To initiate a return, you must contact us via email within the 14 day return window
Provide your order number, the item(s) you wish to return, and a brief explanation of the reason for the return
We will provide you with return instructions and a return authorization
You are responsible for return shipping costs unless the item is defective, damaged, or was sent in error
We strongly recommend using a tracked shipping method for returns and retaining proof of postage
Returns are processed as quickly as possible upon receipt at our warehouse, typically within 2-3 working days
Refund Processing
Once your return is received and inspected, we will send you an email notification confirming receipt
Refunds are approved and processed within 7 working days of receiving the returned items at our facility
Refunds will be credited to your original payment method
Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account
Original shipping charges are non refundable unless the return is due to our error or a defective product
No additional fees or restocking charges will be applied for standard returns
Consumer Rights Protection
This return policy does not affect or diminish your statutory consumer rights under applicable consumer protection laws
Your legal rights as a consumer remain fully intact regardless of this policy
If you believe your consumer rights have been violated, you may file a complaint with your local consumer protection agency
Liability Disclaimer and Force Majeure
Limited Liability
WishBG will not be held liable for delivery delays, failures, or non delivery caused by circumstances beyond our reasonable control. This includes, but is not limited to:
Severe weather conditions, natural disasters, earthquakes, floods, or other acts of nature
Strikes, labor disputes, or work stoppages affecting postal services or transportation networks
Government actions, regulations, or restrictions affecting international shipping
Customs delays, inspections, or holds imposed by customs authorities
War, terrorism, civil unrest, or political instability
Pandemics, epidemics, or public health emergencies
Failures or disruptions of third party postal services, couriers, or transportation providers
Technical failures of tracking systems or postal service infrastructure
Customer Responsibility
While we make every effort to ensure successful delivery, customers should:
Provide accurate and complete shipping addresses
Monitor tracking information and respond promptly to delivery notifications
Be available to receive packages or arrange for alternative delivery if needed
Contact us immediately if delivery issues arise
Our Commitment to Customer Service
Despite these limitations, we remain committed to working with customers to resolve any delivery issues fairly and promptly. If you experience problems with your delivery, please contact us immediately so we can investigate and assist you to the best of our ability.
Contact and Support
If you have any questions, concerns, or need assistance regarding shipping, delivery, cancellations, or returns, please contact us using [email protected]. Our customer service team is committed to responding to all inquiries promptly and professionally.
Last Updated: 12.02.2026
By placing an order through impossiblestickers.com, you acknowledge that you have read, understood, and agree to these delivery terms and conditions in their entirety.